 | | | | | | |
| | | |
| | | | | | |
| | | |
Bio Ionic® offers a warranty covering the appliance against defects in material or workmanship for 12 or 60 months (depending on the appliance) from date of purchase. A replacement appliance will be supplied to you, and in the event your specific appliance is discontinued or no longer available, we reserve the right to substitute with the most similar appliance of equal or greater value. In order to process your request for warranty exchange or repair as quickly as possible, please read and follow all the instructions of the terms of the warranty. Bio Ionic® does not issue cash refunds.
back to top
PowerLight™ Pro-Dryer
Nano-i5X™ Pro-Dryer
Whisper Light™ Pro-Dryer
Travel Dryer – White 1600 watts/FOLDS closed
OnePass® Iron
iSmooth-RTX™ Iron
RTX-450 Digital Iron
If you have one of the following appliances, use the 1 year form:
Travel Dryer – 1200 watts/ SWIVELS closed
FreeStyle™ Iron
FreeStyle™ Mini Iron
StyleWinder® Iron
Remember to read and follow all instructions on your Bio Ionic® Warranty Request Form – front and back. Take note of what is NOT covered under warranty and applicable fees.
Send all of the following:
Your appliance
The appliance box, containing the UPC, is requested, but no longer required
Free accessories do not need to be returned (e.g. Nozzles, Diffusers, and Brushes)
A copy of your purchase receipt (ORIGINALS ARE NOT RETURNED)
Your completed warranty request form
Name
Mailing Address
Phone Number
Email Address
Place and date of purchase
Description of problem with appliance
Payment of your warranty fee – The following forms of payment are accepted:
Credit Cards (Visa, MasterCard, American Express or Discover)
Money Orders – payable to Bio Ionic®
Cashier’s Checks – payable to Bio Ionic®
Personal Checks – payable to Bio Ionic®
This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state in USA and Canada.
ANY IMPLIED WARRANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE TWELVE OR SIXTY MONTH DURATION OF THIS WRITTEN LIMITED WARRANTY. IN NO EVENT SHALL BIO IONIC BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, WHATSOEVER.
back to top
Q: Do I need to register my Bio Ionic® appliance for warranty?
A: No, you simply need to retain your Warranty/Repair Request Form and your receipt. In the event of a problem, you will be asked to provide proof of purchase.
Q: My Bio Ionic® appliance is no longer working properly; what do I do?
A: Please locate the Warranty/Repair Request Form that came in the box. You will need to read and follow all necessary instructions. If you no longer have the form, please refer to the FORMS TO USE section of our website, where you can download a copy.
Q: I need to send in my appliance for service under warranty, but I threw away my box containing the original UPC; what do I do?
A: Not to worry, the box is requested and appreciated, but is no longer required when applying for warranty service.
Q: I received free accessories (Diffuser, Nozzle, Brush) with my appliance purchase; do I need to include/return these with my appliance?
A: No, those free goods are yours to keep. Any accessories sent in will not be returned.
Q: I lost the concentrator nozzle for my Bio Ionic® Dryer; how do I get a new one?
A: Please contact our Customer Service Department, and they will make arrangements to send you a new one.
Q: The filter cap on my Dryer has cracked; how do I go about getting a replacement?
A: Please contact our Customer Service Department, and they will make arrangements to send you a replacement.
Q: The silicone strips in my OnePass® Iron are worn, falling out, or broken; what do I do?
A: We offer replacement strips upon request – please contact our Customer Service Department to find out how you can go about receiving new strips and instructions on how to remove/insert them. Please note that it is recommended to wipe your iron plates clean after every use.
Q: What happens if my warranty claim is considered disqualified?
A: If you fail to provide acceptable proof of purchase that is within the terms of warranty or your appliance is deemed to not fall under allowed manufacturer defect, your claim can be considered disqualified. This does not mean you are unable to receive a replacement, this simply means you are required to pay the default fee of $35.00.
Q: What types of proof of purchase do you accept?
A: A copy of your original purchase receipt (stating the store name, date of purchase, item purchased, and amount paid) or a signed letter from the place of purchase (stating the store/salon name, date of purchase, item purchased, and amount paid). A credit card statement alone is not acceptable.
Q: My appliance was a gift; do I still qualify for warranty?
A: Yes, you still qualify for the warranty. It is suggested you see if the person who gave it to you can provide you with an acceptable proof of purchase; if you are unable to provide this, you will be required to pay the default fee of $35.00.
Q: How long does it take for me to receive a replacement appliance?
A: We work hard to process all claims as quickly as possible. Please allow 10-30 business days from the date of receipt at the Service Center to receive your replacement.
Q: How can I find out if you have received my warranty claim and will be sending me a replacement?
A: Please first track your package, if you have sent it using a service that provides this to you. If tracking shows it was delivered, rest assured that we are working on your claim. It takes 10-30 business days from the date of receipt at the Service Center to receive your replacement. If it has been less than 30 business days, we ask for your patience and to keep an eye out for a UPS or USPS package to be delivered to the address you provided us. If we have any questions regarding the processing of your claim, we will contact you via phone and/or email to discuss.
Q: It has been more than 30 business days since you received my warranty claim and I still have not received my replacement; what do I do?
A: Please first track your package and gather all your records regarding your claim. Check to make sure your item was shipped to the correct address and was delivered. If it was signed for by us, then please give us a call at 888-755-6834 or email us at warranty@bioionic.com with all the details of your claim (Name, Address, phone number, item sent, payment amount sent, and type of payment sent), where one of our representatives will assist you.
Q: Does my warranty start over when I receive my replacement appliance?
A: No, the warranty is from original date of purchase only.
Q: Can I get a refund instead of a replacement?
A: No, our warranty only offers you a replacement appliance. Please refer to the return guidelines of the place of purchase.
Back to top
| HOME | ABOUT US | IONIC TECHNOLOGY | PRODUCT GALLERY | EDUCATION | SALON FINDER | STORE LOCATOR | WARRANTY | CONTACT US |
