Shipping Policy


We strive to ensure every order is completed accurately and packed to withstand normal handling by the carriers we use. Once your order ships, we will send a shipping confirmation email to you, with link to track its progress.

Delivery Services


Standard Delivery*

UPS 2nd Day Air

UPS Overnight Air

Continental U.S., Alaska & Hawaii

Orders of $50 or more




Orders below $50




*UPS SurePost is Bio Ionic’s standard delivery service. UPS SurePost service is currently available for delivery to residential addresses in the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, U.S. Territories and to U.S. Post Office Boxes and APO/FPO/DPO addresses. We're sorry, at this time we do not ship internationally.

Estimated Delivery Times

Orders are processed Monday to Friday, 8am – 5pm Eastern Standard Time. Orders received by 9am are shipped by the next business day. The estimated delivery times below include order processing time.

Shipping Method

Estimated Delivery

UPS SurePost

3-8 business days

UPS 2nd Day Air

3-4 business days

UPS Overnight Air

2-3 business days

International Delivery

We’re sorry, at this time we do not ship to destinations outside of the United States.

Business Days & Holidays

All orders ship Monday – Friday, excluding federal holidays within the United States. Packages do not ship from our distribution centers on the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Black Friday
  • Christmas Eve
  • Christmas Day
  • New Year's Eve

Tracking Your Order

Once your order ships, you will receive a confirmation email containing the shipment details, a tracking number and a link to the selected carrier site. To track your order, click on the tracking number located near the bottom of the e-mail. Customers who have registered an account on can also track orders by logging in to their account dashboard on the site. You may also contact Bio Ionic’s Customer Service team to track your order at [email protected] or by calling 888-755-6834 weekdays between 9am-5pm EST.

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