Shipping Policy

BIOIONIC.COM SHIPPING POLICY

We strive to ensure every order is completed accurately and packed to withstand normal handling by the carriers we use. Once your order ships, we will send a shipping confirmation email to you, with link to track its progress.



Warehouse Closure Notice

Our warehouse will be closed December 30 through January 5 for a physical inventory count. Orders placed during this time will be shipped beginning January 6, 2022.



Shipping Notice

During the winter season experts are predicting record online order volume and shipping delays due to worldwide supply chain disruptions. Rest assured, we will work tirelessly to keep your favorites in stock and process all orders as quickly as possible. And we will provide tracking information and delivery status updates from the time your order leaves our warehouse. Unfortunately, we cannot control transit times once your order ships.

At the same time, shipping and production costs are skyrocketing. While we are doing everything we can to minimize this cost increase to our customers, these unique circumstances require us to make a temporary adjustment. So, beginning November 7, we will be forced to apply a small peak season shipping surcharge to all online orders.

We encourage you to start your holiday shopping earlier than usual to ensure your Bio Ionic favorites are in stock—and you receive them on time. Thank you in advance for your patience.


For delivery by December 24*, order must be submitted:

Delivery within the continental U.S.

Fedex Ground

Before 8:00am ET on  December 10

Fedex 2nd Day Service

Before 8:00am ET on  December 17

Fedex Standard Overnight

Before 8:00am ET on  December 20

Delivery to Alaska, Hawaii, Puerto Rico, U.S. Territories

Fedex Ground

Before 8:00am ET on  December 10

Fedex 2nd Day Service

N/A

Fedex Standard Overnight

N/A


*Timeframes include order processing as well as the shipping time. Due to worldwide supply chain disruptions, delivery timeframes are not guaranteed.



Delivery Services


Destination

Standard Delivery*

Fedex 2nd Day Service

Fedex Standard Overnight

Continental U.S., Alaska & Hawaii

Orders of $85 or more

FREE

$15.00

$25.00

Orders below $85

$9.95

$15.00

$25.00


FedEx Ground is Bio Ionic’s standard delivery service. FedEx Ground service is currently available for delivery to residential addresses in the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, U.S. Territories and to U.S. Post Office Boxes and APO/FPO/DPO addresses. We're sorry, at this time we do not ship internationally.​



Estimated Delivery Times

Orders are processed Monday to Friday, 8am – 5pm Eastern Standard Time. Orders received by 9am are shipped by the next business day. The estimated delivery times below include order processing time.


Shipping Method

Estimated Delivery

Fedex Ground

2-8 business days

Fedex 2nd Day Service

3-4 business days

Fedex Standard Overnight

2-3 business days



International Delivery

We’re sorry, at this time we do not ship to destinations outside of the United States.


Business Days & Holidays

All orders ship Monday – Friday, excluding federal holidays within the United States. Packages do not ship from our distribution centers on the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Black Friday
  • Christmas Eve
  • Christmas Day
  • New Year's Eve


Tracking Your Order

Once your order ships, you will receive a confirmation email containing the shipment details, a tracking number and a link to the selected carrier site. To track your order, click on the tracking number located near the bottom of the e-mail. Customers who have registered an account on BioIonic.com can also track orders by logging in to their account dashboard on the site. You may also contact Bio Ionic’s Customer Service team to track your order at [email protected] or by calling 888-755-6834 weekdays between 9am-5pm EST.

©2020 Bio Ionic. All Rights Reserved. Bio Ionic is part of J&D Brush Co. LLC.